Contact Us

Home/Client Relations

At Your Service

Client Support Desk

A dedicated point of contact for product guidance, logistical tracking, and everything that follows your order.

Excellence in product design requires an equally refined approach to client service. Whether you require clarification on a specific mechanism, logistical tracking, or general operational guidance, our dedicated support unit is at your disposal.

We process every inquiry directly from our headquarters, ensuring that your request is handled by a knowledgeable representative rather than an automated system.

Direct Access

Communication Channels

Three ways to reach a member of the support team — choose whichever suits the urgency of your request.

Digital Correspondence

For detailed inquiries, order modifications, or technical support requests. Replies within one business day.

service@tisztalux.com

Direct Line

Immediate voice support for urgent logistical routing or transaction issues.

+86 136 3278 6854

Operating Schedule

Monday – Friday

9:00 AM – 6:00 PM

Timezone: GMT+8

Official Corporate Data

Operating Identity tisztalux™

Registered Enterprise Yiwu Ouxuan Technology Co., Ltd.

Principal Officer Yu Qi

Corporate Headquarters Room 305, Unit 2, Building 23, Bajiaojing, Choujiang Street, Yiwu City, Jinhua City, China (Zhejiang) Pilot Free Trade Zone

Governance Notice tisztalux™ is a brand strictly owned and operated by Yiwu Ouxuan Technology Co., Ltd.

Tracking Inquiry? Expedite your request by including your Order Confirmation Number and the email address utilized during the checkout process.

Knowledge Base

Common Inquiries

Instant answers to the questions our support desk receives most often.

What are the standard logistical timeframes?

Order processing occurs within 1–2 business days. Transit times vary based on the global destination and selected carrier. A secure tracking link is dispatched to your email immediately upon facility departure.

What is your protocol for structural damage?

We maintain a stringent quality control baseline, but transit anomalies occur. If an item arrives compromised, contact us immediately with photographic evidence, and a replacement will be routed at zero cost.

Can an order be intercepted or modified post-checkout?

Our fulfillment architecture initiates quickly. If modification is required, contact our voice line immediately. Once the logistical manifest is printed, routing alterations become impossible.

Support Ticket